AI Consulting Group
Retail Agent:
Your Brand's Own AI Shopping Assistant
The future of retail isn't just online — it's conversational. And now, it's yours to own.
Proudly working with the best.
Your customers are already using AI assistants to research products and compare prices — but those assistants don’t work for you. They’ll happily recommend a competitor in the same breath.
Retail Agent by AI Consulting Group changes that — a fully branded, retailer-controlled AI shopping assistant built around your catalogue, your pricing, and your promotions.
What Is Retail Agent?
Think of it as the power of a modern AI assistant, but exclusively dedicated to a single retail brand.
Imagine a customer walks into JB Hi-Fi’s website or app and asks:
“I’m looking for a mirrorless camera under $1,500 with good low-light performance. What’s on sale near me right now?”
Retail Agent doesn’t just spit out a generic list. It searches JB Hi-Fi’s live inventory, checks current promotions, factors in the customer’s location, and returns a curated, personalised answer — complete with pricing, availability, and a direct link to purchase.
No competitor recommendations. No outdated results. No off-brand experience. Just your products, your deals, your voice.
Try out our pre-built JB HI-FI model here
Why Retailers Need This?
The Customer Expectation Gap
Today’s shoppers expect instant, intelligent answers. They don’t want to scroll through 200 search results for “best wireless earbuds.” They want to say, “I need earbuds for my commute that have good noise cancelling under $300” — and get an answer in seconds.
General search and filter tools can’t deliver that. Retail Agent can.
The Competitor Problem
When a customer asks a general AI assistant about your products, there’s no guarantee your brand even appears in the response — let alone favourably. Worse, the AI might direct the shopper to a competitor or a marketplace where you lose margin.
Retail Agent eliminates this entirely. Every conversation is a branded experience, and every recommendation drives revenue back to you.
The Data Advantage
Every interaction with Retail Agent generates first-party data: what customers are searching for, which products get asked about most, what price points trigger conversions, and what questions your team should be answering better. This isn’t data you’re renting from a platform — it’s yours.
What Retail Agent Can Actually Do
Retail Agent isn’t a simple FAQ chatbot. It’s a full-capability AI shopping assistant that handles complex, multi-step queries the way a knowledgeable in-store sales associate would.
Product Discovery & Comparison
Customers can ask natural-language questions and get structured, helpful responses:
- “Compare the Sony WH-1000XM5 and the Bose QuietComfort Ultra for me.”
- “What’s the best 65-inch TV you have for a bright living room?”
- “Show me laptops good for video editing under $2,000.”
Real-Time Deals & Promotions
Retail Agent is always aware of your current sales, bundle offers, clearance items, and loyalty pricing — and surfaces them proactively.
Location-Aware Stock Checks
“Is the MacBook Air M3 in stock at Chadstone?” — answered instantly, with the option to reserve, click-and-collect, or get directions.
Upselling & Cross-Selling — Done Right
Rather than aggressive pop-ups, Retail Agent makes contextually relevant suggestions during natural conversation. A customer buying a camera might hear: “Would you like to see our current bundle deal that includes a memory card and carry case?”
How It Works Under the Hood
Built on Enterprise-Grade AI
Retail Agent is powered by advanced large language models, fine-tuned and configured specifically for retail use cases. AICG handles the AI infrastructure — retailers focus on their business.
Total Retailer Control
This is the critical differentiator. Unlike plugging into a third-party chatbot, Retail Agent gives you full control over:
- Product data & catalogue integration — connected to your live inventory systems
- Tone and brand guidelines — the agent sounds like your brand, not a tech company
- Promotion rules — decide what gets highlighted and when
- Guardrails & compliance — control what the agent can and cannot say
- Escalation paths — seamlessly hand off to human support when needed
Deployment Flexibility
Retail Agent can be embedded across your digital ecosystem — your website, mobile app, in-store kiosks, or even messaging platforms like WhatsApp and Facebook Messenger.
The Bottom Line
The AI assistants your customers already use are powerful — but they don’t work for you. Retail Agent brings that same conversational intelligence inside your brand, under your control, driving your revenue.
Your competitors are exploring this. Your customers are expecting it. The question isn’t whether retail will become conversational — it’s whether your brand will lead or follow.