Student Chatbots and Analytics are using Artificial Intelligence (AI) to simulate interactive human conversation by using key pre-calculated phrases based on auditory or text-based signals.
Collecting and analysing chatbot interaction data is imperative in improving interactions and resolves more issues without the need for human intervention. When introduced correctly, service costs can reduce by 25% to 95% in almost all cases, including reducing the demand during enrolment time, transcript administration, support and enquiries.
When combined with data from your student database, student learning cycle and campus location, chatbots can analyse current conversations with seasonal data points, to create personalised student interactions.
As an added benefit, the rich student insights and sentiment generated can help human customer service agents to improve their interactions.
Student Voice Search, Audio, Text, Questions and Responses.
Student Location including GPS and Wi-Fi-based location.
Website Interactions.
Facebook, Twitter and Other Student Social Media Data.
History of Interactions.
Student Learning Cycle and Phases (e.g. exams, holidays, etc.)
Generate rich insights by understanding current interactions and large amounts of student data instantaneously.
Identify student sentiment consistently and react quickly.
Predictions for customer behaviour including likely upcoming interactions and behaviours, to pre-empt student services.
Understand and categorise interactions (including social media) to identify sentiment to generate greater insights.
Collect all interaction data using ingestion accelerators and unstructured data storage mediums.
Join interaction data with student data, learning cycle data, seasonality and social data through student IDs.
Accelerators to operationalise chatbot services.
Consulting to optimise chatbot services to increase successful customer interactions.
Reduced cost of customer service.
24-hour customer service and student support.
Consistent student interactions.
Reduce administrative burden.
Great student insights.
